MyRaceNumber® (MyRaceNumber LLC)
Return & Refund Policy

1. GENERAL POLICY

All sales made through the MyCustomTent website are subject to this Return & Refund Policy. By placing an order, you agree to the terms outlined below.

2. CUSTOM & PERSONALIZED PRODUCTS (FINAL SALE)

Custom and personalized products are made to order and cannot be resold.

Custom products include, but are not limited to:

• Items with logos, brand names, or custom artwork
• Custom pop-up canopy tents
• Custom banners, flags, and outdoor signage
• Custom table covers
• Custom branded apparel
• Any product modified or produced specifically for a customer

❗ Final Sale Policy

All custom and personalized products are final sale once production has begun.

Custom products are not eligible for return, refund, or exchange for any reason other than:

• A verified manufacturing defect, or
• An error made by MyCustomTent

3. ORDER CHANGES & CANCELLATIONS

• Requests to cancel or change an order must be submitted immediately after placing the order.
• If production has not yet started, MyCustomTent may approve a cancellation or change at its sole discretion.
• Once production has begun, the order cannot be canceled, changed, refunded, or exchanged.

4. COLOR, MATERIAL & DESIGN DISCLAIMERS

By placing an order, you acknowledge and agree that:

• Colors may vary due to fabric type, materials, printing methods, lighting, and screen displays.
• Exact color matching across different materials or products is not guaranteed.
• Printed graphics may appear differently on various surfaces and fabrics.
• Artwork or graphics may overlap seams, stitching, or construction elements.

The following are not eligible for return or refund:

• Color variation
• Material texture variation
• Design placement preferences
• Customer-approved artwork issues

5. MANUFACTURING DEFECTS & OUR ERRORS

MyCustomTent stands behind the quality of its workmanship.

If:

• A product has a verified manufacturing defect, or
• An error was made by MyCustomTent

We will, at our discretion, repair, replace, or refund the affected item.

Reporting Issues

• Issues must be reported within 30 days of delivery
• Order number and description of the issue are required
• Photos may be requested to evaluate the claim

6. CUSTOMER ERRORS (NOT ELIGIBLE)

Errors resulting from customer-provided information are not eligible for return, refund, or exchange, including:

• Incorrect logo files or artwork
• Misspellings or incorrect text
• Incorrect sizes or dimensions
• Incorrect color selections
• Approval of final design proofs

7. RETURNS FOR NON-CUSTOM ITEMS ONLY

Certain non-custom, non-personalized items may be eligible for return.

Eligibility Requirements

• Item must be new, unused, and in original packaging
• Return must be authorized with an RMA (Return Merchandise Authorization)
• Items must be received within 30 days of RMA issuance
• A restocking fee of up to 15% may apply to refunds
• No restocking fee applies to approved exchanges

8. RETURN MERCHANDISE AUTHORIZATION (RMA)

No returns will be accepted without an RMA.

To request an RMA:

📧 sales@mycustomtent.com

📞 888-722-3676

Returns sent without an RMA will be refused.

9. RETURN SHIPPING RESPONSIBILITY

• Customers are responsible for all return shipping costs unless the item was defective or shipped in error
• Returned items should be insured for full value
• MyCustomTent is not responsible for lost or damaged return shipments
• COD returns will not be accepted

10. REFUNDS

• Approved refunds will be issued to the original payment method
• Refunds are processed after returned items are received and inspected
• Shipping charges are non-refundable unless the return is due to an error by MyCustomTent

11. POLICY MODIFICATIONS

MyRaceNumber LLC reserves the right to modify this Return & Refund Policy at any time. The policy in effect at the time of purchase governs the transaction.