Custom Pop-Up Tent FAQs

Find answers to common questions about ordering custom pop-up tents, branded canopy tents, banners, and event displays from MyCustomTent.

Learn about sizes, materials, artwork uploads, production times, shipping options, setup, and warranty so you can order with confidence for your next market, trade show, or event.

Collapsible content

What are custom pop-up tents?

Custom pop-up tents are portable outdoor canopies with a collapsible frame and a printed canopy cover. They provide shade and branding at events, markets, trade shows, and outdoor promotions.

What sizes and styles of tents do you offer?

We offer a range of sizes including 10’×10’, 10’×15’, and 10’×20’ tents in standard and upgraded frame options. Each style is customizable with full-color printing on canopy tops and valances.

What materials do your custom tents use?

Our custom tents are made with durable, weather-resistant canopy fabric and powder-coated steel or aluminum frames. The materials are selected to hold vibrant prints and stand up to frequent use.

How long does production and shipping take?

Typical turnaround is 5–10 business days for production after design approval. Shipping time varies by carrier and location but is usually 3–7 days. Expedited options may be available.

Can I upload my own design?

Yes! You can upload your artwork directly during checkout. We accept high-resolution files and provide guidelines to make sure your design prints clearly.

Do you offer design help or mockups?

Yes. If you don’t have a finished file, we offer design assistance and mockups to help ensure your logo and layout look great on your custom tent.

Are accessories like bags and tent weights included?

Some accessories — like carrying bags — are included with your tent purchase. Other accessories such as weights, sidewalls, or printed banners are available separately.

What are your shipping options?

We offer standard and expedited shipping through major carriers. International shipping may be available depending on your location.

What is your warranty or return policy?

We stand behind our products with a satisfaction guarantee. Defects or damaged goods are eligible for replacement or refund according to our return policy.

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