CUSTOM TENT FAQs
DO YOU OFFER WARRANTIES ON YOUR TENTS?
Yes, absolutely we offer a warranty!
- Lifetime hardware warranty - Standard warranty is a parts and labor warranty which warrants product against defects in material and workmanship. It does not cover damage due to accidents, abuse, or normal wear and tear. Products found to be defective will be replaced or repaired at factory's discretion
- 1 year canopy and soft case warranty - Standard warranty is a parts and labor warranty which warrants product against defects in material and workmanship. It does not cover damage due to accidents, abuse, or normal wear and tear. Products found to be defective will be replaced or repaired at factory's discretion.
HOW DOES THE TENT DESIGN PROCESS WORK?
1. Submit Your Design Ideas
Start by sharing your logo, branding materials, or any specific design ideas. You can upload your artwork directly on our website or email it to our team.
2. Receive a Free 3D Mockup
Once we have your design elements, our team will create a free 3D mockup of your tent. This mockup will show you exactly how your tent will look, including colors, logos, and layout.
3. Review and Approve the Mockup
After receiving the mockup, you’ll have the opportunity to review every detail. If changes are needed, simply let us know. We offer unlimited revisions to ensure the design meets your expectations.
4. Finalize Your Design
Once you’re 100% satisfied with the mockup, give us the green light. We’ll finalize the design and prepare it for production.
5. Production and Quality Check
Your tent will go into production using state-of-the-art dye-sublimation printing for vibrant, long-lasting colors. Each tent is carefully inspected for quality before being shipped to you.
6. Receive Your Custom Tent
Your tent will be shipped within 1 week of design approval. You’ll receive tracking information so you can follow your order’s progress.
WHAT ARE THE DIMENSIONS & WEIGHTS FOR YOUR CUSTOM TENTS?
What Are the Dimensions of the 10x10 Custom Tent?
- Product Size: 120" W x 137" H x 120" D
- Collapsible Dimensions: 9.12" W x 62.75" H x 9.12" D
- Case Dimensions: 12.5" W x 56.25" H x 15.5" D
- Product Weight: 50 lbs (Frame + Wheel Bag)
What Are the Dimensions of the 10x15 Custom Tent?
- Product Size: 175.5" W x 84" H x 118.75" D
- Collapsible Dimensions: 12.12" W x 62.75" H x 9.37" D
- Product Weight: 70.5 lbs
What Are the Dimensions of the 10x20 Custom Tent?
- Product Size: 234.5" W x 139.25" H x 126.75" D
- Collapsible Dimensions: 16.37" W x 62.75" H x 9.37" D
- Product Weight: 92 lbs
HOW LONG DOES IT TAKE TO SHIP?
We are fast! 1 week to your doorstep after artwork approval.
HOW DURABLE ARE YOUR CUSTOM TENTS?
Our tents are built for durability and longevity, featuring:
- 40mm hex aluminum frames for strength and resistance to rust.
- 600D polyester roofs, thicker and more durable than the industry-standard 500D.
- High-quality, UV-resistant, dye-sublimation printing that won't fade over time.
CAN I ADD ACCESSORIES TO MY CUSTOM TENT?
Yes! We offer a range of accessories to enhance your tent, including:
- Full and half walls for added branding and weather protection.
- Custom table covers and flags for a cohesive booth design.
- Carry bags with wheels for easy transportation.
CAN I REPLACE INDIVIDUAL PARTS OF MY TENT?
Yes, we sell replacement parts, including:
- Canopy tops.
- Frames.
- Walls and accessories. This helps extend the life of your tent and saves money on full replacements.
WHAT MAKES YOUR TENTS DIFFERENT THAN YOUR COMPETITORS?
We offer premium quality at unbeatable prices:
- No price gouging.
- Industry-leading materials.
- Fast production and shipping.
- Dedicated customer service.
ARE YOUR TENTS WEATHERPROOF?
Our tents are designed to withstand various weather conditions:
- The canopy is water-resistant and UV-protected.
- The frame is sturdy enough to handle moderate wind conditions.
- For extra stability, we recommend adding weight bags or anchors.
ARE YOUR TENTS FIREPROOF / CERTIFIED FOR EVENTS?
Absolutely! Our tents come with certifications that comply with common fire safety regulations, including:
- NFPA 701: Standard for flame retardancy of textiles used in public events.
- CPA I-84: Certification often required for event permits.
These certifications make our tents suitable for trade shows, fairs, and other events where fire safety compliance is mandatory.