MyCustomTent brand logo for custom tents, banners, and event products

Your Privacy Is Important to Us!

Learn how we handle your information to keep it secure and transparent

Privacy Policy

Effective Date: 1/1/2025

MyCustomTent (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.mycustomtent.com, and use our services.


1. Information We Collect

We collect two types of information from you:

a. Personal Information You Provide Directly:

  • Name, email address, phone number, billing address, shipping address, and payment information.
  • Information submitted via forms (e.g., order forms, contact forms, or design mockup requests).

b. Automatically Collected Information:

  • IP address, browser type, operating system, referring URLs, and browsing behavior.
  • Cookies and tracking technologies to enhance your experience on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to inquiries.
  • To send updates, marketing materials, or promotional offers (with your consent).
  • To improve our website, services, and customer experience.
  • To comply with legal obligations or protect our rights.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who help us with payment processing, order fulfillment, marketing, or website hosting.
  • Legal Requirements: When required by law or to protect our legal rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

We never sell your personal information to third parties.


4. Cookies and Tracking Technologies

We use cookies to:

  • Keep you logged into your account.
  • Remember your preferences and shopping cart items.
  • Analyze site traffic and performance.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.


5. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data and request a copy.
  • Correct or update inaccurate information.
  • Request deletion of your data (“Right to be Forgotten”).
  • Opt-out of receiving marketing communications.
  • File a complaint with a data protection authority if applicable.

To exercise your rights, contact us at [email protected].


6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.


7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the Internet is 100% secure.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies independently.


9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.


10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.


11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

MyCustomTent
Email: [email protected]
Phone: 888-722-3676
Address: Williamsburg, Michigan USA